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Frequently Asked Questions 

We’re here to help!
Event Help Desk

Email: | Phone: 1-800-265-5106 ext. 251
Monday - Friday from 8:30 am - 4:30 pm EST


1. Can I register to fundraise if I am not a member of a Banff Jasper Relay team yet?
Please register and join a team with Banff Jasper Relay first.  Once you have completed the registration process at please return here to start your fundraising.


1. Is there a fee to register?
There is NO FEE to register!

2. I forgot my username or password
Click the register button, you will be able to request your user name and/or password by selecting a link on the page. It will be sent to your email.

3. How do I register: 

New Individual Participant
Click the register button. You will be asked to create a username and password. Complete the registration form and you will be on your way to fundraise for Banff Jasper Relay and change the future for kids with brain cancer. Log in to your Participant Centre to customize your fundraising page, send emails and more.     

New Team
The first team member to register is automatically made the Team Captain. The Team Captain can be changed to a different team member later if needed. Register yourself and your team by choosing your team name and completing the registration form. As a Team Captain you will have access to your personal page AND your team’s page through your Participant Centre. Sign in to your Participant Centre to send emails, customize your fundraising page, and change your goal.           

Join a Team
Team Captains can send family and friends a “Join Our Team” email OR team members can select the “Join A Team” button and search for your team when they register. When they complete their registration they will automatically be added to your team.

4. Can I register all my Team Members? 
No, each team member is required to have a separate registration. This ensures they receive important updates. Once the Team Captain creates the team, additional team members can use the “Join A Team” button on the city page or “Join This Team” button on your team page.


1. How do I add cash and cheque donations to my personal or team page? 
If you would like to record cash or cheque pledges online, you may choose to put these pledges on a credit card. To do this, you must log in to your Participant Centre and use the "Enter a New Gift" button located on right side of the page. You MUST enter full contact information for both the donor and the credit card holder.

2. I entered a donation on behalf of a donor and their information has replaced mine.
This likely happened because you were logged in when you made a donation for someone else through your fundraising page instead of your Participant Centre. Please contact the Help Desk (Email: | Phone: 1-800-265-5106 ext. 251) to have this fixed. 

If you are entering a donation on behalf of a donor you have two options.

Option One: Enter the donation through your Participant Centre by selecting the "Enter a New Gift" button located on right side of the page. You MUST enter both the donor information and credit card details in the form.

Option Two: Log out of your Participant Centre and enter the donation on your home page using your donor’s information.  If you enter your donor’s donation on your personal fundraising page while still logged into your Participant Centre, your donor’s information will override your own on your profile.

3. Donors from outside of Canada are having difficulties making a donation online.

  • The system will only accept Visa, Master Card, and American Express
  • Ensure donors are using the dropdown menu to change the State and Country as these fields default to Canada
  • Ensure the billing address on the card matches the address they are putting in the system
  • Ensure they have a CCV code entered

4. How do I add cash and cheque donations to my fundraising page?
Log in to your Participant Centre, select the "Enter new gift" button located on right side of the page. Cash and cheque donations can be entered here, if entering credit card donation you MUST enter both the donor information and credit card details in the form. Please enter the donor's full address so they can be receipted.


1. How to use my Participant Centre
Your Participant Centre is a place to support your fundraising efforts and track your progress. You can use your Participant Centre to edit your personal fundraising page, change your goal, send emails to your friends, family and co-workers asking them for donations and share your personal fundraising page on your Facebook or Twitter profile.

2. How can I change my goal?
You can edit your goal by signing into your Participant Centre and clicking on “My Goal (change)” found under the current goal.

3. How do I personalize my fundraising page?
Log in to your Participant Centre and choose the “Personal Page tab. From there you can edit the standard message shown on your page and add a photo. PLEASE personalize your page, your friends and family will appreciate why you are fundraising. If you are a Team Captain you will also be able to customize the team page from your Participant Centre.

4. I donated to the wrong person or team.
Please contact the Help Desk (Email: | Phone: 1-800-265-5106 ext. 251) to have this fixed. They will need your name (donor) and the name of the person you wanted to support with your donation.

5. Someone made a donation to me but it isn't showing up on my page.
Please have the donor contact the Help Desk: Email: | Phone: 1-800-265-5106 ext. 251) to have this fixed.

6. Will every donation show up on my honour roll?
Your honour roll will show the highest 20 donations you have received.

7. How can I see who previously donated to me?
Login to your Participant Centre, click on the “Progress” tab and you will see them listed at the bottom of the page. 


1. What do I need to bring with me to the Banff Jasper Relay?
If you have any cash or cheque donations bring your completed donation form. Please include all the donor information to ensure your donors will receive a tax receipt. DO NOT include credit card donations entered online on your donor form. Add up your total in cash and cheques and write that on the outside of an envelope, along with your name and team (if applicable). Bring this sealed envelope to the Banff Jasper Relay and hand it in at Brain Tumour Foundation of Canada’s table after the run at dinner.

2. I would like to email friends and family to ask for a donation. Is it best to do this from my Participant Centre?
Yes, your Participant Centre also contains templates of emails you can send to your friends and family.

3. I would like to fundraise but I do not want to register online.
If you do not want to register online but would like to participate in fundraising, please contact us at or 1-800-265-5106 ext. 251.